Privacy Policy

Introduction and Overview

thryjalabs ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our long-term investment planning platform and services.

We operate from South Africa and serve clients who are serious about building their financial future through educated investment decisions. Our platform focuses on providing educational resources and tools to help you make informed investment choices rather than promising specific returns.

By using our services at thryjalabs.com, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully and contact us if you have any questions about how we handle your data.

Information We Collect

Personal Information You Provide

When you create an account or use our services, we collect information that you voluntarily provide to us. This helps us deliver personalized investment planning tools and educational content tailored to your financial goals.

• Contact details including your name, email address, phone number, and postal address
• Financial information such as income level, investment experience, and risk tolerance preferences
• Account credentials and security information for platform access
• Investment goals, timeline preferences, and financial planning objectives
• Communication preferences and marketing consent choices
• Feedback, survey responses, and customer support interactions

Information Collected Automatically

Our platform automatically collects certain information about your device and how you interact with our services. This data helps us improve user experience and maintain platform security.

How We Use Your Information

We use the information we collect to provide you with educational investment planning services and to continuously improve our platform. Our focus is on helping you develop investment knowledge and skills rather than promising specific financial outcomes.

Primary Uses

• Providing personalized investment education and planning tools based on your experience level and goals
• Delivering relevant educational content about long-term investment strategies and market analysis
• Maintaining account security and preventing unauthorized access to your information
• Processing your requests for information, support, or additional services
• Sending important updates about platform changes, new educational resources, or policy updates
• Analyzing platform usage to improve our educational content and user experience

Communication and Marketing

With your consent, we may send you educational newsletters, market insights, and information about new learning resources. You can unsubscribe from marketing communications at any time while still receiving essential account-related messages.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and only disclose personal data in specific circumstances that are necessary for our services or required by law.

Service Providers and Partners

We work with trusted third-party service providers who help us operate our platform and deliver services to you. These companies are contractually obligated to protect your information and can only use it for the specific services they provide to us.

• Cloud storage providers for secure data hosting and backup services
• Payment processors for handling subscription fees and service payments
• Email service providers for delivering educational content and platform notifications
• Analytics providers for understanding platform usage and improving user experience
• Customer support tools for managing and responding to your inquiries

Legal Requirements

We may disclose your information if required to do so by law, regulation, or legal process. This includes complying with South African financial regulations and responding to valid legal requests from authorities.

In the event of a business merger, acquisition, or sale of assets, your information may be transferred to the new entity, but you will be notified of any such change and your rights under this privacy policy will continue to be protected.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your financial education and planning data deserves the highest level of protection.

Technical Safeguards

• End-to-end encryption for all data transmission between your device and our servers
• Secure socket layer (SSL) certificates for all platform interactions and data exchanges
• Regular security audits and penetration testing by independent cybersecurity firms
• Multi-factor authentication options for enhanced account protection
• Automated monitoring systems for detecting and preventing suspicious activity
• Regular data backups stored in geographically diverse, secure locations

Organizational Security

Our team members receive regular training on data protection best practices and are bound by strict confidentiality agreements. Access to personal information is limited to employees who need it to perform their job functions.

We maintain detailed logs of who accesses personal information and regularly review these logs for any unauthorized access attempts. Our security protocols are reviewed and updated annually to address emerging threats and maintain compliance with current best practices.

Your Privacy Rights and Choices

You have significant control over your personal information and how we use it. We respect your privacy choices and make it easy for you to exercise your rights regarding your data.

Access and Control

• Request a copy of all personal information we hold about you in a portable format
• Update or correct any inaccurate information in your account profile
• Delete your account and request removal of your personal information from our systems
• Opt out of marketing communications while maintaining essential account notifications
• Restrict certain types of data processing while keeping your account active
• Object to automated decision-making or profiling that affects your account

How to Exercise Your Rights

To exercise any of these rights, you can log into your account settings, contact our support team directly, or send a written request to our privacy officer. We will respond to your request within 30 days and may ask for additional verification to protect your security.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of information have different retention periods based on their purpose and legal requirements.

Retention Periods

• Account information: Retained for the life of your account plus 7 years after closure for legal compliance
• Financial planning data: Kept for 5 years after your last platform activity to support tax and regulatory requirements
• Communication records: Stored for 3 years to maintain service quality and resolve disputes
• Marketing preferences: Maintained until you withdraw consent or request deletion
• Technical logs: Automatically deleted after 12-24 months unless needed for security investigations

Deletion Process

When you request account deletion or when retention periods expire, we securely delete your information using industry-standard data destruction methods. Some information may be retained in anonymized form for statistical purposes or as required by South African financial regulations.

International Data Transfers

While we primarily operate from South Africa, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only work with service providers in countries that have adequate data protection laws or that have signed binding agreements to protect your information according to the same standards we maintain. You can request specific information about where your data is stored and processed by contacting our privacy team.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your user experience, maintain platform security, and provide personalized educational content. You have control over how these technologies are used.

Types of Cookies We Use

• Essential cookies: Required for platform functionality, security, and account access
• Performance cookies: Help us understand how you use our platform to improve services
• Functionality cookies: Remember your preferences and personalize your experience
• Analytics cookies: Provide insights into platform usage and content effectiveness

You can control cookie settings through your browser preferences, but disabling certain cookies may limit platform functionality. We don't use cookies for advertising purposes or to track you across other websites.

Children's Privacy

Our investment planning platform is designed for adults who are legally able to make financial decisions. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete that information.

If we discover that we have collected personal information from someone under 18, we will delete that information promptly and take steps to prevent future collection from that individual.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through email or prominent notices on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.

For material changes that affect your rights, we may require your explicit consent before the changes take effect. You always have the option to discontinue using our services if you disagree with policy changes.